Shipping Policy
Thank you for shopping with Dream Fuelerzz. We work to get your order packed and on its way as quickly as possible.
Order Processing
Orders are typically processed within 2–5 business days, excluding weekends and holidays.
During product launches, promotions, holidays, or periods of high order volume, processing may take a little longer.
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping rates and available delivery options are calculated and displayed at checkout.
Estimated delivery times begin after your order has been processed and shipped.
Please note that delivery dates are estimates and are not guaranteed. Delays may occasionally occur due to the shipping carrier, weather, holidays, or other circumstances outside our control.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking number.
Tracking information may take up to 24–48 hours to update after the carrier receives your package.
If you have not received tracking information after your order has been processed, contact us at support@dreamfuelerzz.com.
Incorrect Shipping Addresses
Please double-check your shipping information before placing your order.
If you notice an incorrect address, email support@dreamfuelerzz.com as soon as possible with your order number and the correct address.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Dreamfuelerzz is not responsible for orders delivered to an address incorrectly entered by the customer.
Lost or Delayed Packages
If your tracking information shows that your package is delayed or has stopped updating, please contact the shipping carrier first for the most current information.
You can also reach us at support@dreamfuelerzz.com, and we’ll do our best to help investigate the issue.
Carrier delays are outside our direct control and do not automatically qualify an order for a refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
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Check around your property, mailbox, front desk, or designated delivery area.
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Ask household members, neighbors, or building staff if they accepted the package.
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Allow up to 48 hours, as some carriers may mark packages as delivered shortly before the actual delivery.
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Contact the shipping carrier directly to open a delivery inquiry.
If you still cannot locate your package, email support@dreamfuelerzz.com with your order number and tracking information so we can review the situation.
Returned to Sender
Packages may be returned to us due to:
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Incorrect or incomplete addresses
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Failed delivery attempts
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Unclaimed packages
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Refused deliveries
If your package is returned to sender, please contact support@dreamfuelerzz.com.
Additional shipping charges may apply if you would like the order to be reshipped.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us at support@dreamfuelerzz.com within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We’ll review the issue and work with you on the appropriate resolution.
International Shipping
If international shipping is available to your destination, applicable shipping rates will be shown at checkout.
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in the order total unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays.
Questions?
For shipping questions or assistance with your order, contact:
Please include your order number so we can assist you as quickly as possible.